- 01
Copy the prompt.
- 02
Paste it into ChatGPT, Claude or Grok and fill in the blanks.
- 03
Check the result before anyone uses it.
Prompt
Write a brand-voice brief for a WhatsApp assistant for {{business_name}}.
Tone notes from the owner:
{{tone_notes}}
Topics staff want to keep:
{{off_limits}}
Rules:
- Polite, specific, no invented discounts or results
- Malaysian WhatsApp: short messages, the customer’s language, no slang the owner did not use
- Refunds, complaints, medical or legal claims, and anything missing from approved facts stay with a person
Output:
1. Voice paragraph, maximum 80 words
2. Do-not-answer list (at least the owner’s off-limits topics plus refunds, complaints, medical/legal claims, missing facts)
3. One sentence the assistant should use instead of guessing: acknowledge, say the team will check, and stop
What to fill in
{{business_name}}- Your business name
{{tone_notes}}- How you already speak to customers
{{off_limits}}- Topics staff should handle
When to use it
You know the tone you want, and you need it written as rules rather than a vibe.
What a useful result looks like
A voice paragraph under 80 words, ten do-not-answer bullets, and one replacement line for “I don’t know.”
Do not use it to
- Invent discounts or guarantees.
- Allow medical, legal or refund decisions.