We set up WhatsApp reception from your approved FAQs. The assistant answers routine questions, collects key details, and hands judgement calls to your team. Add a per-account content trial to prepare drafts. You check the account, copy and media before any eligible publishing.
How a conversation goes
Enquiries arrive on WhatsApp at night, at weekends, or in the middle of a busy shift.
Routine questions get a reply straight away, in the words you agreed.
The assistant asks for what your team needs before anyone picks it up.
Judgement calls such as price and timing stay with your people.
Your team confirms the available time and quote.
We help prepare the answers and drafts. Your team stays in charge of the decisions that need a person.
The assistant uses your approved FAQs for routine questions, asks for missing details, and hands over anything that needs a person to decide.
A service enquiry with a price question
Your team decides prices and exceptions.
Start with a business update. Review the proposed account, copy and media together before you decide what goes out.
A business update or post idea
Publishing follows your approval and an account eligibility check.
Illustrative scenarios, not product screenshots, live status or confirmed customer outcomes.
Publishing · Comments · DM
Choose the work first, then the channel. We check your account and the actions you need before setting up the workflow.
Claw Grow · Checked per account
Prepare a draft, preview it, then publish only after you confirm.
Verified starting format
Facebook text-only immediate publish, once your account is checked and you approve the draft.
FacebookCheck per account
Facebook images and video, Instagram, TikTok, YouTube, LinkedIn, Threads and scheduling. None is included by default.
Instagram
TikTok
YouTube
LinkedIn
ThreadsClaw Grow · Comments & reviews
Organise comments on Facebook, Instagram, TikTok, YouTube and Threads, and read Google Reviews from your connected business profile.
Check per account
Comment actions need the right permissions. Google Reviews is read-only on existing connected accounts.
FacebookInstagramTikTokYouTubeThreads
Google ReviewsNew Google Reviews authorisation is paused; review replies are not a verified capability.
Claw Chat: WhatsApp, Telegram or WeCom · Claw Grow adds Instagram, Messenger and TikTok DMs
Handle customer questions and prepare the next step in the messaging channels your business uses.
Check per account
Each channel, including WhatsApp, needs its own connection and message checks before we agree the scope.
WhatsApp
MessengerInstagramTikTok
Telegram
WeComYou don’t need to change everything at once. Choose a useful starting point and build from there.
Share what your business does, what customers ask and how your team handles enquiries today.
We confirm the answers, details to collect, human handover, service fees and relevant third-party costs together.
We configure the agreed workflow, review examples with you and support it after launch within the agreed scope.
Decide what the assistant can answer and where your people take over. Missing information and important decisions get a clear next step.
Every enquiry answered on the channel your customers already use.
RM399/ month
Choose one channel
Most popular
Every channel, plus content, comments and reviews that bring in leads.
RM699/ month
Messaging channels
Social DMs, with your connected accounts
Publish and answer comments on
We confirm the channels, business information, languages and workflows for your order, and check each one on your account before handover.
A clear service list, reliable answers and a few thoughtful boundaries make a better starting point than a folder full of documents.
Read article
Decide when a person steps in, what they need to know and how the customer understands the next step.
Read article
A repeatable brief, a named reviewer and a clear publishing check help your team keep control as content work grows.
Read articleEditorial illustrations created with AI.
We’ll clarify the setup, support, fees and relevant third-party costs before you decide to begin.
No technical setup experience is needed. You help us understand your business and customers; we help configure the assistant and check the agreed scenarios with you.
We first check your account, number and connection requirements. Then we confirm a suitable way to connect before any setup begins.
We agree on what the assistant can answer and when it should hand over. Missing information, unusual requests and decisions that need judgement go to your team under those rules.
AI Reception is RM399/month; Reception + Content Operations is RM699/month. Each covers one business or brand. We confirm the scope and relevant third-party costs before starting. Information and workflow updates are covered within the agreed support scope; new scenarios or integrations are discussed separately.
The starting workflow collects customer needs and prepares a handover for your team. If you want proactive messages or reminders, we first confirm the specific workflow, connection capabilities and applicable usage rules.
Tell us what customers keep asking, or where your team gets stuck. Let’s find one useful place to start.
